RETURNS AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at wecare@nutrawave.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Addresses

Returns will need to be sent to the appropriate address below:

Canada Returns
Lean Supply Solutions Inc.
59 McDowell Gate
Markham, ON L6G 1B5
Canada

United States Returns
Lean Supply Solutions America Inc.
3725 Royal South Parkway
Atlanta, GA 30349
United States

Please note that if your country of residence is outside Canada, shipping your goods may take longer than expected.

For any return questions, you can always contact us at wecare@nutrawave.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return to let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at wecare@nutrawave.com.