Nutrawave (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit www.nutrawave.com, make a purchase, contact us, or use our services.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.
Information We Collect
We may collect personal information from you in different ways, including when you browse our website, create an account, place an order, contact customer support, or sign up for marketing.
The information we may collect includes:
- Name, email address, phone number, billing address, and shipping address
- Order and payment confirmation details
- Account details, such as username and password
- Products you view, add to your cart, purchase, or save to your wishlist
- Messages or information you provide when contacting customer support
- Website usage information, such as your IP address, browser type, device information, and how you interact with our website
We may also receive information from third-party service providers, such as Shopify, payment processors, shipping partners, advertising partners, and analytics providers.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Process returns, refunds, or exchanges
- Create and manage your account
- Communicate with you about your orders, account, or customer support requests
- Improve our website, products, and services
- Prevent fraud, protect our website, and maintain security
- Send marketing emails, promotions, or offers, where permitted
- Show relevant ads and measure advertising performance
- Comply with legal obligations
Cookies and Tracking
We use cookies, pixels, and similar technologies to operate and improve our website, remember your preferences, analyze website traffic, and support advertising.
Our website is powered by Shopify, which may also use cookies and similar technologies. You can learn more about Shopify’s cookies here: https://www.shopify.com/legal/cookies
Most browsers accept cookies automatically, but you can choose to block or delete cookies through your browser settings. Please note that disabling cookies may affect how some parts of our website work.
How We Share Your Information
We may share your personal information with trusted third parties when needed to operate our business and provide our services, including:
- Shopify and other website service providers
- Payment processors
- Shipping and fulfillment partners
- Customer support providers
- Marketing and advertising partners
- Analytics providers
- Professional advisors, if needed
- Government authorities or legal parties, when required by law
We may also share information in connection with a business transaction, such as a merger, sale, restructuring, or transfer of assets.
We do not use sensitive personal information to infer characteristics about you.
Advertising and Shopify Services
We may use Shopify advertising services, including Shopify Audiences, to help personalize advertising on third-party websites.
To restrict Shopify merchants that use these services from using your personal information for Shopify ad services, you can visit: https://privacy.shopify.com/en
User-Generated Content
If you post a product review or other content on our website, that content may be publicly visible. Please do not include personal or sensitive information in public reviews or posts.
We are not responsible for how others may use information that you choose to make public.
Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.
Security and Retention
We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We keep your personal information only for as long as necessary to provide our services, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your personal information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or sharing, where applicable
- Withdraw consent where processing is based on consent
These rights may not apply in all situations and may be subject to legal limits.
To exercise your rights, please contact us using the contact details below. We may need to verify your identity before responding to your request.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails. Even if you unsubscribe, we may still send you non-promotional messages related to your orders, account, or customer service requests.
International Data Transfers
Your personal information may be transferred, stored, or processed outside the country where you live, including in the United States and other countries where our service providers operate.
When we transfer personal information, we take reasonable steps to protect it in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.
When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date.
Contact Us
If you have questions, requests, or complaints about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: wecare@nutrali.com
Address: 3300 Highway 7, Suite 600, Vaughan, Ontario, Canada, L4K 4M3