Privacy Policy

This Privacy Policy describes how Sprig & Sprouts LLC (a Delaware limited liability company), operating as Nutra-Wave (the “Site,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit or use our services, make a purchase from nutra-wave.com, or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” means the user of the Services, whether a customer, website visitor, or another individual whose information we have collected.

This version of our Privacy Policy applies to residents of the United States. If you are located elsewhere, please refer to the version that applies to your region. Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you.

Information you submit directly to us may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security.
• Shopping information including items you view, add to your cart, or save to your account (such as loyalty points, reviews, referrals, or gift cards), and your purchases.
• Customer support information including information you choose to include in communications with us.

Some features may require you to provide certain information. You may elect not to provide it, but doing so may prevent you from using those features.

Information we collect about your usage. We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information we obtain from third parties. We may obtain information about you from vendors and service providers who collect information on our behalf, such as companies that support our Site (e.g., Shopify) and our payment processors, who collect payment information to process your orders. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing products and services — to process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns and exchanges.
• Marketing and advertising — to send promotional communications and show you relevant advertising, subject to the consent and opt-out rights described below.
• Security and fraud prevention — to detect, investigate, and act on possible fraudulent, illegal, or malicious activity, and to keep the Services secure.
• Communicating with you and improving the Services — to provide customer support and improve our products and Services.

Cookies

We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction. We may also permit third parties to use Cookies to tailor services, products, and advertising. For information about the Cookies used to power our store with Shopify, see https://www.shopify.com/legal/cookies.

Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Where required by applicable law, we obtain your consent before placing non-essential Cookies, and you can manage your preferences through the cookie banner or consent tool on our Site. Blocking Cookies may cause some features to work incorrectly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, subject to this Privacy Policy. Such circumstances may include:

• With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and advertise to you, in accordance with their own privacy notices.
• When you direct, request, or consent to disclosure to third parties, such as to ship you products or through social media or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction (such as a merger or bankruptcy), to comply with legal obligations, to enforce terms of service, and to protect or defend our rights and those of others.

Third-Party Websites and Links

Our Site may link to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of links does not imply endorsement.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit; we recommend you do not use insecure channels to communicate sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your U.S. State Privacy Rights

Depending on your state of residence (for example, California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states with comprehensive privacy laws), you may have some or all of the following rights. These rights are not absolute and apply only in certain circumstances:

• Right to access / know — request access to the personal information we hold about you and how we use and share it.
• Right to delete — request deletion of personal information we maintain about you.
• Right to correct — request correction of inaccurate personal information.
• Right of portability — request a copy of your personal information in a portable format.
• Right to opt out of sale / sharing / targeted advertising — direct us not to “sell” or “share” your personal information or process it for targeted advertising.
• Right to limit use of sensitive personal information — where applicable.
• Right to appeal — appeal a decision to decline your request by replying to our denial.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity, and you may use an authorized agent to submit requests on your behalf.

Do Not Sell or Share My Personal Information

We “sell” and “share” (as those terms are defined under applicable U.S. state law) certain personal information with business and marketing partners for advertising purposes, as described in the tables below. You can opt out using the “Do Not Sell or Share My Personal Information” link on our Site, or by broadcasting the Global Privacy Control (GPC) signal. If you visit our Site with GPC enabled, we will treat it as a valid request to opt out of sale/sharing for that browser or device.

Categories of personal information we have disclosed for a business purpose in the past 12 months:

Categories “sold” or “shared” for advertising and marketing in the past 12 months:

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

California “Shine the Light”

California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us using the details below.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of consumers under 16 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Marketing Communications (CAN-SPAM)

We send marketing emails in accordance with the CAN-SPAM Act. You may opt out at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional messages about your account or orders.

International Processing

We are based in the United States, and your personal information may also be processed in Canada and other countries where our service providers operate. By using the Services, you understand your information may be transferred to and processed in countries other than your own.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us:

Email: wecare@nutra-wave.com